Computer Troubleshooting

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Computer Troubleshooting

Troubleshooting is the process whereby a problem is diagnosed and resolved. The basics of troubleshooting are the same whether you are troubleshooting a network, a standalone PC or a DVD drive. The first step in troubleshooting is to get as much information as possible. I don’t care if you think it’s relevant or not. The more information you have, the better you’ll be able to narrow the problem down, and the more you can narrow the problem down, the faster you can fix it.

You should troubleshoot using a “linear” approach. Linear troubleshooting is a methodology in which you go from one step to the next in a linear fashion. For example, find out has it ever worked? If yes, when did it work last? What changes have been made (hardware, software, etc.) since it last worked?

Define the specific symptoms, identify the potential causes of the symptoms, then eliminate these potential causes one by one. Start with the most likely cause and work your way down from there.

If you don’t use a logical linear approach to troubleshooting, you’re using a “shot gun” approach. This wastes valuable time and resources. I’ve seen professional troubleshooters use a shot gun approach to a problem, so there’s still plenty of room in this business for a good troubleshooter.

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